Shipping Policy

SHIPPING POLICY

We offer International Shipping

We offer different methods of shipping all at different prices depending on the weight s well as the area you are in. Shipping methods include: Express, Economy and Overnight shipping.

Shipping times

If the item is an in stock item we use whichever shipping method you choose during checkout this depends on the item being in stock.

Most of our items are shipped from international suppliers to South Africa, we then courier it to your doorstep. When the items enter the country they may be subjected to a customs fee which is calculated by SARS, Alvidae Collection is not liable for any customs fees that your items may incure. This fee may range from R300 – R900 or higher depending on the number of items as well as other factors that SARS controls  if the fee is required for your items, we will inform you. If your items do not require any customs fee then we will send them straight to you, If you do not pay the customs fee your items will be sent back. If you choose to use the 30 day shipping option then your items will not incurr any customs fees, but it will only arrive after 30 Days or more 

Shipping may take 2-3 weeks, this time allows for your order to be shipped to South Africa then to you.

Items may delay due to customs, we notify you if this is the case with any of your items.

Please allow 3 days for order processing.

Affiliates

We are affiliated with uAfrica and we use Courier it for our logistics purposes, only for domestic orders.

Lost Or Stolen Items

Alvidae Collection doesn’t take any responsibility for lost or stolen items once they are shipped from our facility.

Shipping Process

Once your order has been placed and we have received payment the order will be processed and shipped to you.

We will provide you with a tracking number to allow you to track your order

Problems With Shipping

If you have not received your order after 7-14 Business days you may contact us for further information.

International Shipping

We offer international shipping to areas in the UK, US, Africa and Australia.

International Shipping Costs

The shipping cost is calculated during checkout, depending on the area you are in.

International Shipping Times

International Shipping times vary depending on where you are located it may take approximately 2-3 weeks for your package to arrive.

Alvidae Collection takes no responsibility for custom fees and duties that may be incurred on an order.

Any Other Questions

You may email enquiries@alvidaecollection.com for further questions.