Returns

RETURN POLICY

You have to return your item within 14 business days after purchasing to be eligible for a gift card. For international orders you have to return your item within 21 business days.

No cash refunds

When you return an item there will be no cash refund. You will receive a gift card to purchase something of the same value from Alvidae Collection.

Refund Eligibility

In order to be eligible for a refund the item must be in the same condition you received it. The item must be in the same packaging intact with all the contents of the package inside. The tags must be intact.

You may not return hijabs due to sanitary reasons.

Return Procedure

You should email enquiries@alvidaecollection.com with your request for a refund with the reason for returning the item.

Once your return request has been approved you should ship the item to the address below.

You will then receive an email with the gift card code within 5 business days.

If you do not receive the gift card code after 5 business days after receiving a return approval then you may email enquiries@alvidaecollection.com.

Shipping returns

Alvidae Collection is not responsible for any shipping fees incurred for a return item.

Sales Items

You may not return any item that was on sale when you purchased it .

Exchanging For a different size

You may exchange your item for a different size only if we still have the size you want, so ensure to check the size chart before purchasing or contact us regarding any questions about sizing.

 

Stolen Or Lost Items

Alvidae Collection is not responsible for any lost or stolen return items.

 

Shipping Address

5 Aylsham Close

Reservoir Hills

Durban

4091

 

Contact

If you have any questions email us at enquiries@alvidaecollection.com